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Reader Poll Replies:
* Call me old fashion, but I like talking to a change booth
person. Gloria S. NH
* I would rather use a
machine - there are too many times when you get poor service from
someone, and you don't have to deal with buckets of change all the time,
or worry about dropping it on the way to the cage. Wingo Siu
Vancouver, BC Canada
* My belief is: You take
away human relations and what do you have? You have no interaction with
your valued customer and the great feeling the customer gets when they
receive good service from an employee. The smile, the hello that greets
you and entices you to spend your money at that casino. We have
automated bank tellers, automated voices on the phone, automated teller
at the casino for tickets etc. What next, automated dealers at the card
tables. Take it from a customer service employee. Carmen
Poitras Sudbury ON Canada
* The sound of the coins
falling into the metal tray under the slot machines was the main reason
I went to Las Vegas. Now everything is automated. I dispise the
automated coin sounds that come out of some machines. I go out of my way
to find casinos that still use coins. Las Vegas has lost is character. I
remember proudly going to the Cashier to get my first tray of "Silver".
Now the machines just suck your bills right in. I want the romance of
the coins back. Joyce Beaman Flagstaff AZ
* A Harley
accelerating past. The brass bell on a Western Electric desk phone. A
Silver Dollar landing in a chrome-plated steel tray. Some sounds are so
uniquely American that foreign manufacturers spend huge amounts of time
and money to duplicate them. Granted, coins are bulky, cumbersome, and
disease-ridden. A rack of coins allows you at a glance to tell where you
stand. Coins allow flexibility where and for how long you game. All
reasons for going to paper slips. Don Bartley Portland,
OR
* The a.t.m. machine is my
choice. From my past trips to Vegas, I have used them because they are
faster than going to the casino change booth. I travel all the way from
North Dakota and don't want to waste a second of my time in Vegas. I'll
do anything to save time so that I can have more time for gambling and
sightseeing! Gotta love Vegas! Sara Brentrup Minot, ND
* I would rather go to
the machines to get change than the change booths. Those lines get very
large at the change booths at the machine you put your dollars in or
your winning ticket & out comes the change. People are always asking
million questions at the change booths that is my opinion. Judy
Backer Oceanside NY
* Since Vegas has taken all
the fun of carrying those change cups around and has become like all the
rest of the casino's in the USA. I guess the new automated teller
machines would be for me because you would not have to wait in line if
they put enough of them around the casino floor. If you still have to
wait in line like at the cages then no. Lynda Olson
Federal Way WA
* Change is constant, except
in my pockets. Changing your change can change a human's behavior if the
change you need to change can't be changed in a change machine. On the
other hand, if the line to the change booth is long because of the
changes the human is going through making change and the change machine
is making change quicker....hummmmmh!? Can you change the question
please? Candy Quiles Cleveland, OH
* I think we have
outsourced enough. If everything goes machines, people will just stay
home and play on their computer. The people in the cashier cage make you
feel a little better about giving them your money. They need to bring
the personal touch back (or keep what is left). Bob Smith
Shelby, NC
* I prefer the new automated
machines, if they are plentiful. You don't have to walk all the way
across a casino floor to a cashiers cage and wait in long lines.
Shirley Fuller Mulvane, Kansas
* I would rather go to
a machine. at least a machine can't be rude. I have had so many tellers
act like they are doing me a big favor just by giving me change, and
heaven forbid they should be polite and smile and say have a good day.
christine kowal westland MI
* I would rather go to a
casino change booth because I prefer talking to a person instead of
depending on a machine that may be out of order or may not work right. I
don't like the paper coming out of slot machines either. Not only are
people losing jobs, there are less people on the floor to help you if
you need it. Before long they may have drive thru, hand them money thru
a window a robot will put it in a machine and they will either hand you
a piece of paper or tell you drive on. carlene trivett
bluff city, tn
* First, I would like to go
back to the "Good Old Days" and carry my bucket of quarters around. Last
time I was in Vegas, they were in transition from cash to tickets. It
truly Sucked. Re the change machines: We have change booths at a casino
near me. They were great the 1st time. Last time, there were lines &
frustration because several of them kept rejecting the tickets. I guess
that's "progress." Less service for us, more profit for them.
Judy Wilcox Baldwinsville, NY
* The sound of coins
make the casino come alive. A quiet casino is a dead casino to me. I
turn around and leave. Bill IN
* A Large part of the
attraction to any casino is the personal interaction between the patrons
and casino staff. The friendlier the staff, the more customers are
likely to gamble there. If they continue to eliminate human interaction
in favor of automation, Las Vegas will be no more attractive than
Shreveport or Tunica or any other casino destination. Rob
Holbert Dallas, Texas
* I grew up in Las Vegas,
and it was a friendly small town. Now, it is huge--still exciting---and
more indifferent every day. I would truly prefer a human change person
than a machine. Part of the romance of Vegas is the difference it
represents....gambling and sharing a Thank-You or word of encouragement
for the change folk is part of all the magic. I am saddened by the
machines. But, I also like pulling the handles on the slot machines when
I can. Human casino change booths are best. Barbre Brunson
* I love the new automated
machines and TITO machines. I won't miss the chink, chink of the coins
nor waiting until an attendant comes around to refill the machine cause
my hopper is empty. I applaud all the casinos going to automated
machines, as a convenience to the consumer. M J David
City, Nebraska
* I greatly prefer
using a live person. With the machines one mistake brings you results
that you did not want and I get flustered and have to start over.
sometimes I want change in a particular denomination and you cant get
that from a machine. linda timmons saratoga ny
* I like the machines, but I
miss the change people with the carts. I choose to use the bill
changer/ticket redeemer about 98 percent of the time. It is much faster,
and I can change a bill as well as redeem a ticket. Casinos just need
More of these machines. Now, if they could just combine them with an
ATM.... Laine Wightman Las Vegas, NV
* Las Vegas was created by
and for the people ... the gamblers from smalltown, USA are its
lifeblood. Ordinary people play the casino games, watch the shows, eat
the food, sleep in the hotels, and keep Sin City alive. They want to
talk to a live person as they cash in, make change, and ultimately lose
their hard earned money. And the women and men who make their living in
the casinos really need their jobs. So ... real people need to serve
real people! Carmie Frey Henderson, NV
* I would rather deal
with a human. It adds some warmth to a casino. I am a not a fan of
everything being so automated. Ellie Nosky Canton MI
* no more humans. they are
to slow. machines only. they are on the job all the time. not on breaks.
GJ Smith
* I don't ever want to
see a persons job be taken away by a machine so I would vote to keep the
change booth and deal with a human being. pretty soon we'll have robot
dealers, my god technology is something. spend the money on trying to
find a cure cancer and other forms of human demise. Ralph
Didomonic Hamden, conn
* Taking the people and
booths out of the casinos is crazy one of the best parts of vegas is the
person working in those booths, it is all about greed. To much change
will end up ruining vegas altogether. Kevin Peter Langey
B.C. Canada
* Sooner or later machines
screw up. I like to talk to people. If I wanted to deal with machines I
can stay home. Kathleen House Wautoma, Wisconsin
* I would prefer to use an
automated teller type machine that cashes tickets and gives change. The
machines can be placed strategically throughout the casinos and there is
hardly any waiting. Of course, there should always be a human available
to help on an as needed basis. John Fucci Henderson, NV
* I miss the human
interaction. What's next; only video roulette, blackjack and other table
games? David Pritchard Cumming, GA
* The automated teller
machine is a major convenience when it is working. I use them to avoid
waiting in line. A change booth is still necessary as a backup to a
malfunctioning teller machine or for an unreadable ticket. Cut back on
the humans, but don't eliminate them completely. There surely must be an
optimum mix of both. donald marburger rockwall, texas
* I am not sure - there are
pros and cons to both sides. It is a pain to have to stand in line to
get you coin redeemed, but nice to have a friendly person greet you when
you do. It is just as frustrating to go to a redemption machine, only to
find it out of order and have to walk clear around the other side of the
casino to find a working one. David Baier Joppa, Maryland
* I like the automatic
tellers as an option because of the speed and ease, however I would not
like to see them replace all human cashiers in casinos. I feel if you
take out too many people in the casino you would loose a lot of the
atmosphere. A major part in casino play is the people and the atmosphere
of fun and entertainment. When I go into a casino and am spending my
money, I want to know there are people around to take care of my needs.
Barbara Manchester, NH
* I absolutely love
technology. I think it makes everything faster, more efficient. With
this being said, there is no question I would rather deal with a person.
The simple reason: Last month at a casino my slot machine went off as a
jackpot: lights, sirens, everything. When the floor manager came to
over, he said one thing: Malfunction. Then another, and another. Soon,
the entire computer system crashed. 4 hours and a riot later, I left,
with $35 still in the machine. Humans Can't Crash! Alyson Skok
Brockton, MA
* I have to say that I like
the big machines better.....it's faster service and I don't need to look
up and see a scowl instead of a smile on a human face.........it's a
never-ending job, I know, but Some kind of expression on a human face
would be nice instead of the prominent scowls I've seen. Anna
Sjogren Manistique, MI
* I would rather go to
a casino that has a machine to cash tickets or give change because it is
faster. You still need people around in case of a malfunction of
machines. However, if some people prefer machines with coins it would be
nice to have a designated section for them to do so. Edith from
San Jose CA
* The machines are
fine with me -- as long as they operate. Just like slots that need
service because of a malfunction there is always the likelihood of
requiring the service of a "human" to cash tickets or get change.
Casinos should be ready to keep waiting for service of any kind down to
a minimum. Joanne Kammer Lansdowne, PA
* i believe that they need
people walking the floors for change many people do not want to leave
there machines to get change, and you must consider the older people.
janet jackson hgts ny
* What if the machine runs
out of money after you have inserted your ticket & runs out of the full
amount of cash? Do you have to wait till someone sees you? Robert
P. Balino Pearl City, Hi
* I perfer the human touch,
however, machines would probably be faster. Sad that everything is going
to machines. mary beth lies mishawaka, indiana
* I would prefer the change
booth with a human being counting out and handing me my money. I
have used the machines often at Foxwoods in CT but more for convenience
than anything. The personal touch is being eliminated more and
more. The machines (however convenient) are still just machines.
If they break, run out of money or don't give you your exact amount,
then you still wait for a human being to fix them. Enough said Joanne
Cathcart
* I prefer to use the
automated machines. Primarily, because they eliminate the handling of
coins. Coins are dirty and it is inconvenient to "cash-out" to move to a
different machine. Bryan T. Miller Boyne City, MI
* Although going to an
automated teller machine would be very convenient and perhaps faster, I
would rather deal with a human - the human contact is usually very
pleasant and they are all very polite. I would not want to eliminate the
job even though I believe the automated teller type machines are the
thing of the future. Barbara Nykaza Trumbull, CT
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